Friday, January 11, 2008

I am often criticized for using too much technical jargon when I explain how or why things happen with our website. With that in mind, let me quote an email I received yesterday from our corporate technology staff:

"Today at approximately 2:50 p.m. EST, McClatchy Interactive's production infrastructure experienced a service disruption that affected InSite and Site Manager.

Any user attempting to sign into Site Manager would have received a blank (white) screen. Additionally, any end users (consumers) who attempted to access pages behind InSite would have been asked to repeatedly login - even if they had previously done so.

We identified and resolved the problem by approximately 3:30 p.m. EST.

All applications and services were operating correctly at that time and we have experienced no further complications.

Consequently, we do believe this was an isolated incident and not a sign of an ongoing issue. However, we will conduct tests in our Q/A environment during the next few days to replicate the problem to determine if further action is required.

Please accept our apologies for today's disruption and any inconvenience it may have caused."

Now, allow me to translate that the way I think I’m supposed to:
"At 11:50 Thursday morning, our website broke. We’re not sure what happened to make it break, it just did. What we do know is that it wasn’t Danny’s fault, nor (surprisingly) was it Sally’s. We got it fixed by 12:30 though. Sorry about that."

Interestingly, I only got one angry email about it, so you guys must not be paying enough attention.

Sally is back from South Africa where she rode an ostrich. I don’t think that was the purpose of her trip, but it does appear to have been the highlight. She arrived back looking very tan, and exceptionally tired, which is what 40-something hours of non-stop travel will do to you.

We’re still working on putting the finishing touches to the community site and will soon debut it to our newsroom staff to build up more content. There’s still some additional stress testing that needs to be done and hopefully they can tax it sufficiently. If we break it, I’ll let you know next week.


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